Simply Spotless of Colorado Frequently Asked Questions

Frequently Asked Questions

How often should I have my home cleaned?

We work with weekly, bi-weekly, monthly and occasional clients. Your cleaning schedule is tailored to your needs and lifestyle. We offer special deep cleans and move-in/move-out cleanings as well.

What if I'm not happy with my cleaning?

Simply Spotless of Colorado has a 100% Satisfaction Guarantee. If you are not 100% satisfied with the areas we have cleaned, we will return within 24 hours to re-clean any areas you're not happy with.

How do you ensure the safety of my home?

We work out individual safety plans with each customer. You can be home to let our staff into your home, leave a key with a manager to be used for each cleaning or another option that you're comfortable with. Only a manager on our staff will have access to your key, if you choose to leave a key.

Is your company bonded and insured?

Yes, our company and its employees are bonded and insured in the unlikely event there are problems during a cleaning.

What if something gets broken?

Please point out any particularly expensive or priceless items to our staff. In the unlikely event any damage/loss does occur, simply notify Simply Spotless of Colorado within 48 hours of the cleaning date and we will handle the situation to your satisfaction.

Do you share my personal information?

Your information is never shared with anyone for any reason and we will never sell your information to any mailing list.

What are the cleaning rates?

Due to the nature of our customized service, rates and good faith estimates are quoted at the time of consultation. Please also ask about our referral discounts and frequent client discounts.

What is the cancellation policy?

We request 48-hour cancellation notice should you need to cancel your service to avoid penalty. Failure to follow this cancellation policy will result in our minimum trip charge of . Frequent cancellations may result in termination of service.

What forms of payment can I use?

We accept Visa, MasterCard, American Express and Discover or checks. While we do accept cash, it is discouraged to leave cash at your residence. We will, however, make any necessary arrangements should you wish to pay with cash. Payment is due at the time of service.

Will I have the same staff for each cleaning?

We are committed to send the same team each time we clean your home. All employees are U.S. citizens or legal residents and insured. All employees are thoroughly trained, extremely qualified, and very friendly. At least one member of each cleaning team speaks fluent English.

How many people will clean my home?

Our teams generally include two employees, but sometimes three. The quoted time is given in total cleaning hours. For example, if you were scheduled for a two-hour service and two employees arrive, the cleaning should be completed in one hour.

What cleaning products will be used?

Our staff will use any cleaning supplies a client prefers, but we can provide supplies for you. We are an environmentally conscientious company and use only "green" products in the homes we clean. We currently use GreenWorks products by Clorox, which are endorsed by the Sierra Club and work extremely well. We are also investigating other "green" product options for our customers. It's important that our products are friendly to the environment, our staff and our clients.

What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday, Simply Spotless will contact you to reschedule your cleaning.

If you still have questions please feel free to contact us.